Customer Reviews
Based on 5 reviews
60%
(3)
0%
(0)
20%
(1)
0%
(0)
20%
(1)
R
Tape seems ok. Kinda heavy but has been durable. Shipping just cost you guys a lot of future purchases from my company though.
Thank you for taking the time to leave a review for our Mucktape. We're glad to hear that the tape is working ok that you have no complaints about its cleaning capabilities. We appreciate your feedback on the shipping costs and will definitely take that into consideration for the future. Currently, we do not have any control on the shipping costs and rest assured we have partnered with the most economical choice for shipping. We can share with you that the shipping cost is close to the same if we ship one vs six and is only 10.00 more if we ship thirty-six, definitely something to consider next time ordering.
We value your input and hope you continue to enjoy using our product. Have a great day!
M
Works better than my computer workers.
Hi there, thank you for leaving a review for our 25' Mucktape! We're so glad to hear that it's working better than your co-worker and computer workers. Let us know if there's anything else we can do to help. Happy Mucking!
M
I received both 25' and 30' tape measures for my guys to try. While they are a little bulky they work great. We do road construction and are always around mud and this last week they worked like a charm. I would highly recommend.
Thank you so much for your positive review of our 25' Mucktape! We are glad to hear that it is working well for you and your team, especially in the tough conditions of road construction. We appreciate your recommendation and hope the Mucktape continues to make your job easier. Thank you for choosing our product!
K
For a $50 tape it has a very cheap flimsy pocket clip. 2 of the 4 we have broke in a week. The tape lock bottom sticks and you have to get a screw driver or something to release the bottom. The Tape measure is flimsy. My 3 guys dont like it. I found 2 of their tapes in bottom of a tool bucket and they're using the old Milwaukee's. The only good thing is the wiper blade. Customer service with this company is non existence! It took 2 months of trying to finally talk to someone. This is a very honest review of the product and service. I hope you will not hide this review.
Hello Kip,
Thank you for taking the time to leave a review for our 25' Mucktape. We appreciate your honest feedback and are sorry to hear about the issues you have experienced with the pocket clip, tape lock, and overall quality of the tape measure. We understand the frustration this must have caused you and your team. Rest assured we spent over 3 years of rigurous testing in the field in all conditions.
We take our customers' satisfaction very seriously and we apologize for the lack of customer service you have received. We are continuously working on improving our products and services, and we would like to make things right for you. Please reach out to us at sales@mucktape.com so we can assist you further.
Thank you for your support and for bringing these issues to our attention. We value your feedback and will use it to improve our product and service for future customers.
Best,
Mucktape Customer Service Team
S
I recently bought this tape measure and it works surprisingly well. I would highly recommend
Thank you for your review! We're happy to hear that our Mucktape is doing its job for you. We appreciate your recommendation and hope it continues to exceed your expectations. Thank you for choosing our product!
Customer Reviews
Based on 6 reviews
50%
(3)
17%
(1)
17%
(1)
0%
(0)
17%
(1)
L
Pretty terrible so far, being I paid over double of a fatmax and still haven't got them. After checking up with customer service, they told me it would be shipped that day, its been 4 days and still no shipping confirmation.
EDT*
So after the bad review I left, I did receive the tapes. They feel a little cheap but time will tell if the wiper works. My problem now is that I paid for 30' tapes and got 25' tapes with 30' printed on the outside of the body. Looks like 25' blades got put into a "30' " body.
*EDIT 2
After posting anoth displeased review, mucktape sent me 2 new 30' tapes with the correct blades. I am happy to report that their customer service has been very good so far. Now to see how the tapes hold up...
Hi there,
I am so sorry to hear about your experience with our Mucktape. We apologize for the delay in shipping and any inconvenience this may have caused. Your tracking number shows that its in Memphis, TN at the facility and is scheduled to arrive monday by 5pm. You were emailed a tracking number the day it went out but i will resend it to you email now. Thank you for your patience and understanding.
Best,
[Your Name]
Customer Service at Mucktape
K
I am glad i found this online and it works great. I wish i had come up with the idea. I go through at least 10 tape measures a year due to mud on sites i work on. Highly recommend
Hi there! We're thrilled to hear that our Mucktape is working great for you and that you wish you had thought of it first. We understand the frustration of going through multiple tape measures due to muddy work sites, and we're happy to provide a solution. Thank you for recommending our product. Happy measuring!
J
Only giving it 4 stars as there could be some improvements. The tape itself works like it should. Zero complaints on the cleaning capabilities!
Only issues i have are;
- The clip needs some attention. It's constantly falling off if I'm speed walking or a slow run.
- The end of the tap is hard to grab with gloves on. The metal piece needs to be protruding past the bottom of the tape to allow easier grabbing. I resolved the issue by tying on a piece of string.
Thank you for taking the time to leave a review for our Mucktape. We're glad to hear that the tape is working well for you and that you have no complaints about its cleaning capabilities. We appreciate your feedback on the clip and will definitely take that into consideration for future improvements. We also understand your frustration with the end of the tape and will look into making it easier to grab with gloves on. We value your input and hope you continue to enjoy using our product. Have a great day!
W
The arrival of the tape after the delay from the original order was a surprise. I had attempted to cancel since the project was completed prior to recieving the delayed order.
Hi there,
Thank you for your feedback on the 30' Mucktape. We apologize for the delay in your order and the inconvenience it caused. When you ordered on November 6th it was noted on the website arrival of the product would not happen until the end of the year. Due to the path of the ship changing it caused another delay. We did attempt to contact you multiple times via email and the listed telephone number for your business with no luck. We understand your frustration and will make sure to pass this information along to our team. We hope the product itself met your expectations and we appreciate your business.
Best,
Mucktape Sales Team
J
I am thoroughly impressed by the built-in wiper. I bought 3 30' tapes for a few field staff and they love them. Given that tape measure pricing is starting to increase into the 30-40 dollar range this price point is well worth it. I highly recommend this product in the construction industry
Thank you for your positive review of our 30' Mucktape! We're glad to hear that the built-in wiper has impressed you and your field staff. Our goal is to provide high-quality products at a reasonable price, and we're happy to hear that you find our product worth it in the construction industry. Thank you for recommending our product and for choosing our brand. Have a great day!
